Common Issues

Time Clock Issues

PIN authentication problems

"Invalid PIN" or "PIN doesn't work": Use the 4‑digit PIN your manager gave you. Ensure you're on the time clock for the correct organization (if you have more than one). If you've forgotten your PIN, ask your manager to reset it in Employees (edit employee → set new PIN). For complete PIN troubleshooting, see Understanding PINs.
"Enter code" or "Device not recognized": The time clock must be authorized first. On the device, get the 8‑digit code (use "Get new code" if needed). A manager or admin goes to Organization Settings → Devices, then Authorize (or similar) and enters that code. After authorization, the "Enter your PIN" screen appears.

Location services not available

"Location required" or "Allow location": Check-in requires location when your organization uses it. The app records where you clocked in.
- On a phone or tablet: Settings → [Your browser] or Settings → Omeny → allow Location for the site.
- On a computer: When the browser asks for location, click Allow.
If location is disabled or denied, enable it for the browser/site and try again. Ensure GPS or location services are on at the device level.

Device offline errors

"No internet", "Connection lost", or "Offline": The time clock needs the internet for setup and for saving check-in/check-out.
- Check Wi‑Fi or mobile data on the device. Move closer to the router if the signal is weak.
- After the connection is back, try again. If you had already checked in, you may still be clocked in; check your status on the screen.
- If problems continue, refresh the page or restart the browser. Ensure firewalls or network policies don't block the app.

Missing check-ins or check-outs

If an employee forgot to check in or check out, a manager or admin can add a manual time log (Time logs → Add → choose employee, date, and enter check-in/check-out times) or edit an existing entry if only one punch was missed. See Editing Time Logs.

Incorrect timestamps

Edit the time log (Time logs → find the entry → Edit) and correct the check-in or check-out time. Save. Use filters (employee, date range) to find the right entry quickly.

Location not recorded

Location is required for check-in when your organization uses it. If location is not recorded, the employee likely denied or disabled location for the browser/site. Ask them to allow location, then check in again. Retroactive location cannot be added; only new check-ins will record it.

Shifts not saving

Ensure you have permission to create or edit shifts (e.g. manager, admin). Refresh the page and try again. Check your internet connection. If you still can't save, try another browser or device. If the problem continues, note what you were doing (e.g. new shift, edit, bulk action) and contact your administrator or support.

Calendar not updating

Refresh the page (e.g. Refresh on the dashboard, or reload the Shifts page). Data is loaded when you open the page and when you switch organization; it doesn't auto-update. After assigning, editing, or removing shifts, a refresh should show the latest state.

Drag-and-drop not working

Drag-and-drop is used to move shift assignments between cells (employee/date) or to drop a template onto a cell. Ensure you're clicking and holding before dragging. If it doesn't work, use click → Edit (or Add) instead. Try a different browser (e.g. Chrome, Edge) if the problem persists; some browsers handle drag-and-drop differently.

Print layout problems

Use Print or Export from Shifts. Choose Portrait or Landscape as suggested. Filter by department if the schedule is large. Reduce zoom or font size in the print dialog if content is cut off. Export to PDF first, then print the PDF if the in-browser print preview is unreliable.

Login problems

"Invalid email or password": Check email and password. Use password reset ("Forgot password") if available. Ensure you're on the correct login page (e.g. your organization's or Omeny's).
"Invalid or expired token": Your session may have expired. Sign out and sign in again. Clear cookies for the site if you keep having token errors, then log in again.

Permission denied errors

"You don't have permission" or "Access denied": Your role (e.g. viewer, manager, admin) may not allow that action. Edits to shifts, time off, employees, or organization settings usually require manager or admin. Ask an admin or owner to change your role or perform the action for you.

Organization not visible

"No organization" or missing organization: Ensure you're invited and have accepted the invitation. Switch organization via the organization switcher (e.g. in the header) if you belong to more than one. If you still don't see an organization, an admin may need to re-invite you or check your role.

Invitation link expired

"Invitation expired" or "Link expired": Invitation links are valid for a limited time. Ask an admin or owner to resend the invitation from Organization Settings → Members (or Invitations). Use the new link to accept. Don't reuse old links.