Getting Help

Support Contact Information

In-app support links (e.g. Help, Contact) may appear in the footer or settings; use them when available.
Otherwise, contact your organization's administrator or Omeny support (email, web form, etc.) according to your plan or org policy. Check the Omeny website or documentation for current contact details.

When reporting a bug, include:
- What you did (steps to reproduce).
- What you expected vs what happened (message, wrong data, crash).
- Browser and version (e.g. Chrome 120), device (e.g. iPad, Windows PC), and OS.
- Organization (if relevant) and role (e.g. manager, admin). Avoid sharing passwords, PINs, or personal data.
Send this via your org's channel (e.g. admin, IT) or Omeny support, depending on how your organization is set up.

Feature requests (e.g. new reports, integrations, options) can be sent to Omeny through the contact or feedback options on the website or in the app, if available. Your admin may also relay them. Describe the feature and why it would help you or your team.

Documentation (e.g. this guide) covers setup, daily use, troubleshooting, and best practices. Use the table of contents or search to find the relevant section.
Omeny website: Check for help, FAQs, updates, and contact information.
In-organization: Managers and admins can help with roles, invitations, PINs, time logs, scheduling, and devices. Escalate to support when the issue is technical or platform-level.