Error Messages Explained

Common Error Messages

Message (or similar)	Meaning	What to do
Invalid PIN	PIN is wrong or not recognized	Use the correct 4‑digit PIN. Ask your manager to reset it if forgotten.
Location required / Allow location	Check-in needs location	Enable location for the browser/site and try again.
Invalid or expired token	Session expired or invalid	Sign out and sign in again. Clear cookies if it persists.
Invalid email or password	Login credentials wrong	Check email and password. Use Forgot password if available.
You don't have permission / Access denied	Your role can't do this action	Ask an admin or owner to do it or change your role.
No internet / Connection lost / Offline	Device can't reach the app	Check Wi‑Fi or mobile data. Refresh and try again once connected.
Invitation expired	Invite link too old	Ask an admin to resend the invitation and use the new link.
Failed to update profile / Failed to save	Request to save data didn't succeed	Check internet, refresh, and try again. If it continues, note the action (e.g. edit profile, save shift) and contact support or your admin.

Authentication errors (e.g. invalid PIN, invalid email/password, expired token) mean the app couldn't verify who you are. Fix credentials or sign in again.
Permission errors mean your role doesn't allow that action. An admin or owner must grant access or perform the action.
Location errors mean the browser or device isn't providing location (e.g. for check-in). Enable it in Settings or use a different device.
Network errors (offline, connection lost) mean the device can't reach the internet or the app. Check connectivity and retry.

Read the message: it often says what's wrong (e.g. location, permission, token).
Try the suggested fix (allow location, sign in again, use correct PIN, etc.).
Refresh the page or restart the browser when things seem stuck.
Use another browser or device if the problem persists (e.g. drag-and-drop, print).
Ask your manager or admin when it's about roles, invitations, PINs, or organization access.
Contact support (or your org's contact) if you've tried these steps and the error continues. Include what you did, what you saw (message, screen), and browser/device if relevant.