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Troubleshooting & Support

This section helps you fix common issues, understand error messages, check browser and device requirements, and get help. Use Time Clock for the employee check-in/check-out interface and time clock device for the hardware or browser used to access it.

What You'll Learn​

In this section, you'll find guides for:

  • Common Issues – Time clock, time logs, scheduling, access
  • Error Messages Explained – What they mean and how to resolve them
  • Browser Compatibility – Supported browsers, requirements, location
  • Device Requirements – Time clock devices, tablets, mobile
  • Getting Help – Support, reporting bugs, feature requests

Quick Navigation​

  1. Common Issues – PIN, location, offline, time logs, shifts, login
  2. Error Messages Explained – Table and resolution steps
  3. Browser Compatibility – Browsers, JavaScript, cookies, location
  4. Device Requirements – Tablets, phones, network
  5. Getting Help – Support, bugs, feature requests

Key Concepts​

Time clock – Employee check-in/check-out; PIN + location; device authorization (8‑digit code).

Common fixes – Refresh, allow location, sign in again, correct PIN, check connectivity, ask admin.

Next: Common Issues