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Troubleshooting Time Clock Issues

"My PIN doesn't work"​

  • Double-check you're using the 4-digit PIN your manager gave you.
  • Make sure you're on the time clock for the correct organization (if your company has more than one).
  • If you've forgotten your PIN, ask your manager to reset it in Employees.

"It says I need to allow location"​

  • Clock-in requires location. The app uses it to record where you clocked in.
  • On a phone or tablet: open Settings → [Your browser] or Settings → Omeny, and allow Location for the site.
  • On a computer: when the browser asks for location, click Allow.
  • Try clocking in again after enabling location.

"The device isn't recognized" / "Enter code" screen​

  • The time clock must be authorized first (see Setting Up a Time Clock).
  • On the time clock device, get the 8-digit code (use "Get new code" if needed).
  • In Omeny, go to Organization Settings → Devices, then "Add time clock" or "Authorize device", and enter that code.
  • Once authorized, the "Enter your PIN" screen should appear.

"No internet" or "Connection lost"​

  • The time clock needs the internet for setup and usually for saving clock-in/out.
  • Check Wi-Fi or mobile data on the device.
  • If you're in a basement or far from the router, try moving closer or using a different network.
  • After the connection is back, try again. If you had clocked in, you may still be clocked in; check your status on the screen.

"I can't find the time clock page"​

  • Ask your manager or admin for the exact web address (URL) of your organization's time clock.
  • Bookmark it on the device you use so you can open it quickly next time.

Next: Time Log Management